We've been having internet problems for over a month. It's quite incredible how addicted my family had become to Facebook and other sites that we visit frequently. What did we do prior to DSL?
We've had our DSL connection since April 2010. On December 20th, it stopped working. Do you know how hard it is to get through to Verizon? To a real person that can help you resolve an issue?
I've lost track of how many times I've called customer support and tech support. The last answer I received was "We've investigated, and you're too far away. We're disallowing DSL". Well, since I haven't been too far away for the past eight months, this answer infuriated me. No one can give me a satisfactory explanation as to why it was working fine and now it's not. No one can explain why I haven't been too far away (and paying the monthly fee) for the past eight months, but suddenly I now am.
As of this evening, I still have no answer. I called the engineer I was directed to, and amazingly, within an hour, our connection was back.
Huh? Guess I'm not too far away tonight.
We'll see how long it lasts, but I'll enjoy every moment while it's working.
